Refund Policy

We (Ghostlytics Payments Private Limited "Company", "Us", "Our") understand that there might be needed reasons to request a refund when it comes to Groot or Groot Website paid features. In all cases, refunds are given at our sole discretion.

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Groot does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case of any Refunds approved by the Groot, it’ll take 9-15 days for the refund to be processed to the end customer.

Denial:
We will not provide any refund if:

• If you have been blacklisted by our anti spam system.
• If we block you from accessing Groot or Groot website, for any a.b.c reason!
• If we found you liying or hinding any major informations
• If you are disrespecting our staff or other users
• If you are using Groot in a way that is not intended to be used
• If you have not used the service for more than 12 hours

If you have some concerns regarding our Refund Policy, please reach out using our email: hi@grootbot.pro, and we will make sure to answer you as soon as possible.
We may add, remove or edit this Refund Policy anytime. We encourage you to check our refund policy regularly.